Frequently asked questions

Technical

Do I need to download a program to watch a Livestream?


No. All you need a modern browser. Please make sure you have the latest version. If you have trouble viewing the website, try another browser. If the problem persists; drop us an e-mail at support@artistsunlimited.online or send us a FB message.




Can I watch the livestream on my television?


If you have a casting module ( e.g. Chromecast or Apple TV) or you have a smart tv then you can watch livestreams on your television. It's even possible to use your PlayStation if that's your thing.




I can't get access to the livestream. What should I do?


To get access to an event, you need: 1) the email address that was used to buy your ticket 2) and your ticket number If you still have troubles, contact us via our chat bubble in the left corner of the screen. To help you quickly, keep your ticket number at hand.




I can't see or hear my livestream?!


The livestream does not autoplay: Please make sure you hit the play button on the player. Additionally, unmute the sound on the player (this might be necessary on certain web browsers).





General

Do I have to purchase multiple tickets for my family or roommates?


No, you are free to watch it together, in your home, with everybody who lives there. With 1 ticket you get access to the related livestream together with your housemates. Of course we don't stop you from buying a ticket for each of them. This will support our artists even more!




Can I re-watch a livestream later?


We follow the principle: You're there or you're not. Each livestream is broadcasted live. It's not possible to watch or revisit it at a later time. These are once-in-a-livestream events people! Be there or be square!




Are the artists performing live?


Short and to the point. YES! We believe in the power of live performances.




How can I watch the livestream?


Shortly before the concert starts, go to https://www.artistsunlimited.online On the home page click on ‘GO TO LIVESTREAM’: Provide the e-mail address which you bought the ticket with + your ticket number and click on ‘Let me in!’ or hit enter.
You can find your ticket number in the top right corner of your ticket.
Enjoy your evening! Having trouble to enter the show?
Don’t miss a minute and contact us via chat (on the bottom left corner of our homepage), via Facebook Messenger or via support@artistsunlimited.online.




Where can I find my Ticket Number to access the livestream?


You can find your ticket number in the top right corner of your e-ticket: Your e-ticket is the PDF that came attached with the seperate email you received when you bought your ticket.





Donations

What are donations?


Donations are free gifts from our spectators. Donations are not obligatory. It is your choice to support Artists unlimited.




What are the donations for?


The donations are used for the operational costs of the streaming platform. Our goal is to offer artists a source of income during these difficult times and beyond; by giving them a chance to organise their own payed live streaming concerts. And many other fan based content, but let's not get ahead of ourselves.




Why does Artists Unlimited do this?


Artists Unlimited was founded by musicians and music lovers. We are a non-profit organization. Why? We don't want to make a profit, but we do want to support the music industry as much as possible so the show can go ONline! With a decent monetization for musicians, they can keep creating music and we, the audiences, can keep listening and enjoying their work.





©2020 Artists Unlimited 

info@artistsunlimited.online

Belgie

Privacy Policy

Gebruiksvoorwaarden

Dit project kwam mede tot stand met financiële steun van de stad Antwerpen in het kader van de oproep ‘Innovatieve oplossingen voor Corona’.

 

De inhoud van dit project is uitsluitend de verantwoordelijkheid van de auteurs en vertegenwoordigt niet noodzakelijk de standpunten van de stad Antwerpen.

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